Support

Get in touch

Email admin@pidgeapp.com. One person reads it, and you will get a reply. If you are reporting something urgent about safety, say so in the subject line.

I cannot sign up

Pidge is only for students at the University of Cambridge. You need an email address ending in exactly @cam.ac.uk. Department and college subdomains such as @eng.cam.ac.uk are not accepted, which is deliberate rather than an oversight.

You also need to be 18 or over, and to confirm that with a photo ID document. There is no way around either requirement.

My verification did not go through

Photograph the document in good light, with the whole document in frame and no glare on it. If the check fails repeatedly, email us and we will look at what happened. We never see your document; we are told only whether the check passed and the date of birth it confirmed.

My chat disappeared

Chats last 48 hours from the moment you match, and are then deleted permanently along with every message in them. That is how Pidge works rather than a fault, and we cannot restore one — the messages are genuinely gone, not hidden.

My photo was rejected

Every photo is checked automatically before it is stored, and anything explicit is refused. If a photo you think is fine keeps being refused, email us with the details and we will look at the decision.

Pidge Gold

Gold gives you five pidges a day instead of three, and shows you who has pidged you. It is a weekly auto-renewing subscription.

Cancelling is done through the store that takes the payment, not through us. On iPhone: Settings → your name → Subscriptions. On Android: the Play Store app → your profile → Payments and subscriptions. There is a shortcut to the right screen in Pidge under Settings → Manage subscription.

Deleting your Pidge account does not cancel the subscription. Cancel it first, then delete the account.

Reporting someone

Open their profile or your chat with them and use Report. You can also block anyone immediately, without reporting them. Reports are reviewed within 24 hours.

Deleting your account

In the app: Settings → Delete account. If you no longer have the app, see the account deletion page.

See also our terms of use, privacy policy and child safety standards.